luke-cage
LUKE CAGE — Supportwrites to the ledgerrecommendfully declaredSupport. Tickets, deflection and escalation. Owns the queue and the honest read on what it is telling the company. Use for /support.
The gate
What this agent is held to
Where its work lands
Zoho Desk (read-only)How often it runs
continuous
What finished means
every ticket is triaged by consequence, every SLA breach names its cause, and recurring themes are routed as product signals
Reports to
scarlet-witch
Track record
What it reads about itself before making a new call
0 rows on the record, 0 of them forecasts still waiting to be settled. Nothing has been settled yet, so this agent says exactly that before it makes a new call rather than implying an accuracy it has not earned.
How it runs
Routing and cost attribution
Kind of work
classification — this is what its runs get costed asTools it may use
Read · Grep · Glob · Bash · Write
Model
inherits the session model
Defined in
plugins/org-customer/agents/luke-cage.mdArsenal
2 commands name this agent
/ccoCustomer review — health from behaviour, every at-risk account with a cause and an ownercustomer review/supportSupport queue — triaged by consequence, recurring themes routed as product signalssupport queue read
Canon
0 rows it wrote to the shared ledger
Nothing yet. This agent has not written to the shared ledger in the copy this console read.
Its instructions
What its own file covers
- Triage by consequence, not by tone
- Deflection is not suppression
- The queue is a product signal
- The connector gap
- Hard rules
282 words of written mandate in plugins/org-customer/agents/luke-cage.md.