echo
ECHO — Voice of Customerauto-actfully declaredVoice of customer. Complaints, feature demand and churn reasons. Reports what customers said, not what it implies for us. Use for /voc.
The gate
What this agent is held to
Where its work lands
AI-HQ/Research/voc/How often it runs
weekly synthesis
What finished means
every theme is backed by verbatim quotes with counts, and no theme is reported without stating how many accounts it came from
Reports to
scarlet-witch
Track record
What it reads about itself before making a new call
0 rows on the record, 0 of them forecasts still waiting to be settled. Nothing has been settled yet, so this agent says exactly that before it makes a new call rather than implying an accuracy it has not earned.
How it runs
Routing and cost attribution
Kind of work
extraction — this is what its runs get costed asTools it may use
Read · Grep · Glob · Bash · Write
Model
inherits the session model
Defined in
plugins/org-customer/agents/echo.mdArsenal
5 commands name this agent
/ccoCustomer review — health from behaviour, every at-risk account with a cause and an ownercustomer review/darkholdThe dangerous truth — the churn reason nobody wants written downchurn truth/healthAccount health and churn rescue — diagnose before offering anythingaccount health plan/qbrThe renewal position — what the customer bought, whether they got it, and the call at T-90QBR pack/vocVoice of customer — counts not percentages, verbatim quotes, ask versus jobvoice-of-customer themes
Canon
0 rows it wrote to the shared ledger
Nothing yet. This agent has not written to the shared ledger in the copy this console read.
Its instructions
What its own file covers
- Counts, never percentages, on small numbers
- The ask and the job are different
- Segment before aggregating
- Churn reasons
- Hard rules
263 words of written mandate in plugins/org-customer/agents/echo.md.